Walt Disney Company Nordic
A high level of costumer service
Disney entered into an agreement with Valeur. Valeur’s task was to secure a good level of service for the costumers in a 10-week campaign.
Copenhagen, Denmark
48 employees
Private Company
Entertainment
The task
The task consisted of speaking with Disney’s costumers and assist with the most frequent questions. Valeur could consult with the contact person from Disney through e-mail or by phone in case of more special requests.
Head of Publishing, Jerome Venet
”We have been very fond of Valeur’s independent approach to the task. They are proactive, and they have succeeded in solving unforeseen challenges without assistance. Valeur has handled our collaboration professionally and given us the possibility of adjusting the budget regularly through the project. It has been an extremely satisfying cooperation, which we can definitely recommend to others.”
We liberate your resources
By using Valeur’s call handling services, you liberate valuable resources in your company. You will be able to concentrate your efforts around more essential tasks, while we answer your calls.
Contact us today to get more information about, how we can assist your company in answering your calls.
E.ON Denmark
”Valeur has contributed to our yearly growth rate on 100%”
The green transition has started to accelerate, but the sales of sustainable energy solutions demand huge insight and solid groundwork. In order to gain a foothold in the Danish market E.ON decided to outsource their outbound sales to Valeur.
Copenhagen, Denmark
70 employees
Private Company
Energy Solutions & Renewables Services
A Strong Strategic Cooperation
When E.ON decided to pursue an aggressive growth strategy in Denmark, they needed a competent partner in order to penetrate the market.
“We did not want to consume all the time of our sales department in order to book meetings, so we entered into an agreement with Valeur to connect with the more ‘heavy’ business segment in the market”, says Stefan Johnson, CSO of E.ON Denmark. He continues: “Valeur has a very high level in their services compared to other telemarketing companies, and they possess profound knowledge in our area of business, which makes them capable of contributing to the development of new sales strategies and arguments. They know exactly which messages are crucial in the market and they can detect how our solutions underpin the green profile of our clients. Valeur quickly constructed a deep understanding of the energy market, which is nearly on the same level as our own.”
Continuous feedback strengthens the performance
E.ON’s sustainable energy solutions offer a broad product portfolio that among others include biogas and wind energy. E.ON and Valeur collaborates closely on all levels, which enables them to optimize the sales process. Stefan Johnsson and Klaus Valeur Leffers, CEO of Valeur, continuously organize briefings to adjust the performance along the way. E.ON’s Danish sales representatives and Valeur’s consultants are also in close dialogue through the whole process.
“E.ON is very conscious about creating good results through a close dialogue and knowledge sharing. E.ON always brief us about the newest trends or movements on the market”, says Klaus Valeur Leffers and adds: “E.ON is 100 % involved in our partnership and that empowers our consultants to be one step ahead of the development and produce relevant arguments.”
Knowledge sharing opens the market
The responsible Valeur consultant, which has been attached to the project all three years, underlines the signification of an on-going dialogue and knowledge sharing between Valeur and E.ON:
“We have obtained extensive knowledge about all E.ON’s activities and products and we can inform in details about their wind energy projects, the biogas production, eMobility for communities and much more. This extensive knowledge is crucial, because E.ON does not only sell single products but a set of various energy solutions. This gives us a good foundation for interacting with the leads, because if they are not interested in one product they might be interested in another line of products. We often speak with Casper from E.ON, whom I book meetings for and it is through him that I have obtained my deep knowledge of the company and their products. When I call to potential clients, they get the impression that they are speaking directly with E.ON.”
Sales are increasing rapidly
The collaboration has expanded gradually since its establishment in 2013 and today Valeur is involved in the majority of E.ON’s Danish B2B activities. Stefan Johnsson is very satisfied with the results:
“Valeur has contributed positively to our growth rate in Denmark, which all three years has been 100%. Valeur’s perseverance has been a main factor for an increased awareness of our sustainable energy solutions. Furthermore, Valeur always deliver good quality meetings. When we meet with potential clients, they already know who we are, what solutions we offer and what an agreement entails. There exists no doubt that the partnership with Valeur has been a great investment.”
E.ON’s results with appointment setting
Yearly growth rate
on 100 %
Significantly improved brand-
and product awareness
Construction of a well-
functioning sales concept
Streamlining of the sales
representatives’ time
Appointment setting – Your way into the market
Do you have a product or a service, which is eligible for the market? Then appointment setting is a suitable strategy for interacting with potential clients.
Valeur pursues a certain strategy in order to book high-quality meetings. This strategy revolves around the policy that it is not a matter of calling as many leads as possible, but calling the right leads at the right time.
Can we assist your company in booking new quality meetings?
Bosch Thermotechnology
Susanne Damgaard, Department Secretary and Project Manager
Bosch Thermotechnology changed to a new CRM system, which made it necessary to cleanse and update their costumer data 100 %. They knew Valeur from a mutual partner, which Valeur worked for, so it was natural for Bosch to choose Valeur for the job. Besides cleansing all the data, Valeur also had to collect e-mail permissions and conduct a market research in which the prospects were to inform about their use of Bosch Thermotechnology’s products.
Ballerup, Denmark
1000+ employees
Private Company
Industrial Technology & Consumer Goods
Department Secretary and Project Manager states: “Getting cleansed our data was an absolute necessity as we transferred all our former data from the old system to the new CRM system. We had the choice to let our own sales department manage the job or outsource the task to someone else. We quickly decided to outsource the task as we had over 1000 different companies that needed to be contacted. This task would be too immense and our sales department would have to put all sales activities on standby – for us it was a pretty clear case.”
Valeur kept us informed through the whole process
“Right from the first contact with the consultant, and the dialogue with the sales responsible to the reporting with the project manager, we have experienced a professional approach with a common thread in the whole process. We have received useful feedback along the way and a clear report with all the conclusions. The report has provided a good overview over the results from the market research. The whole task was conducted effectively so it has been a very good investment for us.”
We were imprssed by the response rate
“Besides having all out data cleansed, the collaboration with Valeur has given us insight into our position on the market. We are very impressed by the high number of respondents that were willing to inform us about their usage of our products. We are also surprised by the number of prospects that were interested in receiving material from us. We are of course happy about the high interest in our products, but it is also necessary to collect e-mail permissions in order to comply with the General Data Protection Regulation. As a result we have obtained reliable data and an essential overview of the market that we operate in.”
An exciting task for Valeur
The project has also been very interesting for Valeur as it was a clear opportunity to illustrate how a typical basic task can be converted into extraordinary results. This can be achieved when a famous brand, as Bosch Thermotechnology, is combined with the credibility that Valeur’s mature and professional consultants deliver in every call.
CEO, Klaus Leffers Valeur comments: “The project can been characterized by an unusual high interest from the contacted prospects, which partly emanates from the undisputed reputation of Bosch. However, you cannot underestimate the ability of Valeur’s experienced consultants to identify with Bosch’s needs and represent the company as if they were Bosch’s own employees. A professional tone of voice, kindness and personal commitment is clearly sensed in the other end of the call and this approach undoubtedly contributes to an increased response rate.”
Contact us today if you want help with data cleansing, collecting e-mail permissions or to conduct a market research.
JOKA Packaging
”Valeur opened the market for us in Norway and Sweeden”
The right prospects, professional planning of sales meetings and agendas with true content was the key for JOKA to enter the Nordic market.
Hørsholm, Denmark
11-50 employees
Private Company
Package solutions
Solid model for establishing sales meetings
JOKA is a specialist in all kinds of zip lock plastic bags, and its packaging solutions are custom made for thousands of clients in all of Scandinavia, the Netherlands, Poland, Slovakia and the Baltics. JOKA is always searching for new ways to increase and optimize the turnover:
“We have had bad experiences with other marketing agencies who wasted our time with meetings that were not serious. But Valeur’s concept with a fixed price per hour seemed appealing,” tells Morten Juhlsgaard Jepsen, Managing Director at JOKA Packaging ApS. “For Valeur it is the quality of the meeting that matters and their results are far better than what we are used to.”
The prospects sets the course
After a few preliminary strategy meetings, JOKA and Valeur agreed that an increased sales effort in Norway and Sweden had top priority. The market was mapped into details, and the effort was planned according to time and resources. “Our sales representatives need to take care of our clientele – appointment setting is Valeur far better at,” tells Morten Juhlsgaard Jepsen. “Valeur’s project managers are very professional, and they are great at understanding our business, analyse the segments, extract the right prospects and also identify potential sales within our current clientele.”
Effective sales meetings with relevancy
JOKA’s ultimate goal in establishing sales meeting is that their sales representatives continuously work with hot prospects and avoids wasting time on transport and pointless presentations. For this reason, when Valeur establishes sales meetings, the focus is to make several factors play together such as geographical distance to the client, the client’s real need and readiness to change supplier, the activity plan for the sales representative etc.
“Valeur has been excellent in exploiting our resources to the right extent,” determines Morten Juhlsgaard Jepsen. “The sales meetings were planned perfectly the same days that our sales representatives also were in the area, and the meetings had such a high relevance that our hit rate scored extremely high. We did not experience a single meeting that had no relevance.”
High hit rate filled the pipeline
With a fixed price per hour, Valeur’s model also demands to evaluate the results continuously – and the model is strong enough to do so according to Morten Juhlsgaard Jepsen:
“We have identified a great interest for our products and filled our pipeline. Because of this, our sales representatives now use more time on direct sale with the clients. We could not have achieved this without the professional effort from Valeur. Though it takes time for us to close the million dollar-orders, the collaboration with Valeur is a reasonable investment. We are already considering expanding the collaboration and the sales effort in England and Germany.”
JOKA’s results with appointment setting
A high hit rate
on sales meetings
Pipeline filled with
new prospects
Improved knowledge
of the Scandinavian market
A well-functioning concept
Easy entrance on new
markets with few ressources
Enhancement of structure
and planning of the
sales process
Optimization of the
sales representative’s
time and efficiency
Improved logistics
with a minimization
of transport
Direct sale with no preliminary meeting
When Valeur calls for a company-client, the consultant at Valeur always presents himself as an employee from that company. It lowers the prospect’s defence parade, strengthens the conversation and raises the hit rate. Sometimes, it is so effective that the company can skip all the preliminary sales meeting.
JOKA experienced this when a new client called to place a large order. In this case, the consultant at Valeur had already closed the sales process with success through the first telephone conversation and a follow-up e-mail, where the consultant encouraged the client to contact the sales representative at JOKA. It cannot be more effective with appointment setting.
Do you need help booking more quality meetings?